Terms of service

What it is. A concierge service that reviews uploaded photos of unwanted physical mail, identifies the senders, submits eligible opt-out requests on the household’s behalf, tracks follow-ups, and reports progress over a 90-day window. We act as your authorized agent for those filings.

Who we are. Household Mail Cleanup, a U.S.-based small business (“we”, “us”, “our”).

Who you are. An adult (18 or older) U.S. resident creating an account either for your own household, or for a household over which you have authority — for example, an aging parent (with their permission or appropriate legal authority), a deceased relative for whom you are the executor or estate representative, or a household where you are the current resident dealing with prior-resident mail.

What we use. Public consumer-protection registries (DMA, Catalog Choice), industry opt-out paths (DMAchoice, OptOutPrescreen), credit-bureau marketing opt-outs, and direct-sender suppression requests via email, web form, or postal mail.

What we promise. To do the work: review every mail piece you upload, identify the right opt-out path, submit eligible requests, track them, and send you 30/60/90-day reports. If we don’t do that work, you’re entitled to a full refund under Section 6 below.

What we don’t promise. That all junk mail will stop. No honest service can. Most households see 70 to 90% less of the eligible mail within 90 days, but:

• Some categories of mail are structurally outside any opt-out registry — political mail, bulk “Current Resident” mail (EDDM), and required account / legal notices from companies you have an active relationship with.
• DMA opt-outs sunset every 10 years; senders continuously add fresh acquired lists.
• Some senders ignore or delay opt-out requests; some bounce. We resubmit, but we can’t make a third party stop.

We will never tell you we will “stop all your junk mail” or “guarantee elimination.” If you see that language anywhere on our site or in correspondence from us, please tell us — it’s a typo we want to fix.

Before we submit a single opt-out, you accept an authorization in your dashboard. By accepting it, you tell us — and any sender we contact — that you have authority to make these requests for the household and people involved.

You warrant that:

• Every mailing address you submit is one for which you are an authorized resident, the household’s adult-child caregiver acting with permission or legal authority, the executor / estate representative for a deceased person, or otherwise legally entitled to request promotional-mail suppression on the recipient’s behalf.
• You will not use the Service to interfere with mail addressed to someone over whom you have no such authority. (For example: requesting suppression of mail addressed to an estranged ex-spouse who still receives mail at the address.)
• Any death certificates, court orders, or proof-of-authority documents you upload are genuine.
• You’ll keep your own login credentials safe and notify us at hello@householdmailcleanup.com if you suspect they’re compromised.

You can revoke your authorization at any time from the household page. We stop submitting new opt-outs the moment you do. In-flight submissions complete; we withdraw them where withdrawal is possible.

For caregiver, adult-child, executor, or estate-representative authority, we require you to accept an additional disclaimer that calls out the exact scope — we manage promotional-mail suppression only, not USPS change-of-address, account closure, legal estate work, or anything that requires statutory or judicial authority.

A handful of things are outside our scope on purpose. We will not:

• File a USPS change-of-address (COA) form on someone else’s behalf. COA requires the addressee’s direct authority and is a federal-fraud risk if filed without it. If you’re moving, you do that yourself at usps.com.
• Open or read mail. We work from photos of the outside of the envelope. If you accidentally upload an opened piece, tell us and we’ll delete it.
• Forward physical mail. That’s a USPS-licensed virtual-mailbox business; we are not one.
• Handle Medicare or health-related mail / opt-outs. The regulated-PII surface (HIPAA-adjacent) is something we won’t touch.
• Submit credit-bureau prescreen opt-outs that require an SSN/DOB on your behalf. We hand you OptOutPrescreen.com directly and explain how. We don’t collect identity-verification data.
• Sell, share, trade, or rent your data. See our privacy policy.
• Make claims like “we will stop all junk mail forever.”See Section 2.
• Make claims that we will save you from elder fraud. Reducing predatory mail meaningfully helps; it’s not a fraud-prevention service.

Pricing.

The 90-day household program is $399 one-time, billed at signup. We’ll honor a 3-month interest-free split if you ask before payment. We don’t auto-renew. If you want a second 90-day window after the first one ends, you re-enroll and pay again.

The 30-day satisfaction guarantee.

You have 30 days from your first mail-piece upload to decide you don’t love how the work is going. If so, email hello@householdmailcleanup.com and we refund the full $399 within 5 business days. No paperwork, no “why are you leaving” survey, no hoops.

The guarantee is on our work — review, filings, reports, and responsiveness. It is not a guarantee on mail volume, because volume depends on senders we don’t control (see Section 2). After day 30, we’ve completed the bulk of the initial filings and the work is done; no partial refund applies after that point.

Chargebacks.

If something has gone wrong, please email us first. We’d rather refund you voluntarily under the satisfaction guarantee than fight a chargeback. If you file a chargeback without contacting us first, we may be required to provide Stripe with the audit log of submissions made on your behalf.

Taxes.

Prices are in U.S. dollars and exclude any sales tax that may apply in your jurisdiction. If applicable, we’ll collect it at checkout.

You agree not to use the Service to:

• Suppress mail you have no authority to suppress (see Section 3).
• Interfere with another person’s ability to receive mail, especially mail related to legal proceedings, financial accounts, or healthcare.
• Upload anyone else’s mail-piece images without permission.
• Reverse-engineer, scrape, or attempt to defeat access controls on the app.
• Resell or commercialize our service or its outputs without a written agreement.
• Submit false death certificates, fake POAs, or other forged proof of authority.

We may suspend or terminate your account if we have reasonable grounds to believe you’ve violated this section. Where we do, we’ll refund any prepaid fees for work we haven’t yet performed.

Yours stays yours. The mail-piece images you upload, the household records you create, and the reports we generate for you are yours. We hold a limited license to use them only to deliver the Service (see privacy policy) and to retain them per the retention rules.

Ours stays ours. The website, the application code, our opt-out workflows, and our brand belong to us.

Feedback. If you send us suggestions for improving the Service, we may use them without obligation. We’ll never publish your feedback or identify you without permission.

THE SERVICE IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. EXCEPT FOR THE EXPLICIT 30-DAY SATISFACTION GUARANTEE IN SECTION 5, WE MAKE NO WARRANTIES — EXPRESS OR IMPLIED — INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL ACHIEVE A SPECIFIC MAIL-VOLUME REDUCTION.

Some states do not allow the exclusion of implied warranties; those exclusions may not apply to you, in which case the implied warranties are limited to the shortest period allowed by law.

To the maximum extent permitted by law, our total cumulative liability to you for any claim arising out of or related to the Service will not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages — for example, lost profits, lost data, or claimed emotional distress — even if we’ve been advised of the possibility.

Some jurisdictions don’t allow these limitations, and they apply only to the extent permitted by law.

You agree to defend, indemnify, and hold us harmless from any claim, loss, or expense (including reasonable attorneys’ fees) arising from your breach of the authorization in Section 3 — for example, a claim from a relative, co-resident, or co-executor disputing your authority over the address or person involved. This is the most important part of the page for us; it’s the reason we collect the authority certifications we do.

When we file an opt-out, we identify ourselves as your authorized agent and send only the recipient name and mailing address (and, where visible on the outside of the envelope, a donor / customer / reference code).

The senders, registries, and bureaus we contact have their own terms and practices. We don’t control whether they honor your request or how they process it. We do tell you what we sent and when, and any response we get back, in your audit log and reports.

We’re not affiliated with USPS, AARP, the FTC, the Direct Marketing Association / ANA, OptOutPrescreen, Catalog Choice, Equifax, Experian, TransUnion, Innovis, NAPO, AADMM, or any of the senders we contact on your behalf. All trademarks belong to their respective owners. We use their names only to describe what we do.

You can stop using the Service any time. You can also delete your account from the dashboard’s Account page or by emailing us. See the privacy policy for what happens to your data.

We may suspend or terminate for the reasons in Section 6 (acceptable use), or if continuing the Service would put us at material legal risk. We’ll refund prepaid fees for work not yet performed unless the cause is your breach of Section 3 (false authorization) or Section 6 (acceptable use), in which case fees are non-refundable.

These terms are governed by the laws of the State of Florida, without regard to conflicts-of-laws rules. Any dispute arising out of the Service will be resolved exclusively in the state or federal courts located in Hillsborough County, Florida. You and we consent to personal jurisdiction there.

Before filing anything, please email hello@householdmailcleanup.com and give us 30 days to make it right. We’ll do our best.

Nothing in this section limits any non-waivable right you have under the consumer-protection laws of your state, including elder-protection statutes where applicable.

When we materially change these terms (price, scope, refund mechanics, dispute resolution), we’ll email everyone with an active account at least 14 days before the change takes effect. Non-material edits we just publish; the “Last updated” date at the top of the page reflects the most recent revision. If you don’t agree to a material change, your remedy is to stop using the Service and request a refund per Section 5.

For anything related to these terms or the Service, email hello@householdmailcleanup.com. We respond within one business day. Mailing address available on request.